This is available in implementation of the instructions of President Abdel Fattah Al-Sisi to promote accessibility to services to people with specials needs in numerous fields, specifically banking
The Central Bank of Egypt (CBE) claimed that the majority of the banks operating in the Egyptian market have actually adjusted their services and products to match people with handicaps, in accordance with the CBE directions of September 2021, within the structure of the monetary addition strategy in Egypt’s Vision 2030.
This is available in application of the directives of President Abdel Fattah Al-Sisi to assist in accessibility to solutions to individuals with specials needs in various areas, specifically financial.
The Central Bank stated that financial institutions have accomplished an extraordinary jump in assisting in accessibility to economic services to people with disabilities based on the instructions of the Central Bank, that included changing infrastructure, providing technological and also electronic options, educating human cadres, as well as amending internal policies and treatments to offer this sector.
It mentioned that in order to maintain the discretion of monetary purchases for visually impaired people, banks have actually released account opening up forms, agreements, and requests for different banking product or services in Braille.
Banks have also furnished more than 10% of their existing branches, made effective architectural alterations to them, as well as supplied flows, signals, and unique devices to ensure facilitation for consumers of people of resolution when taking care of financial institutions, as well as the application of the Egyptian design code was taken into account to design outside rooms and also buildings to suit the needs of people of decision. Giving ramps, making roads as well as flows, having assisting indicators, and also vehicle parking spaces when establishing brand-new branches across the country.
It added that stressing the relevance of efficient communication with clients with specials needs, financial institutions have actually been eager to prepare and also educate specific financial cadres, consisting of more than 5,000 branch workers, on sign language, and to review the terms of contracts related to financial services and products for the blind client to assist in the provision of financial services to them and also present them to them. In addition to giving a one-stop-shop service to quickly complete their accessibility to banking solutions, talking displays translated right into sign language were likewise offered to display the conditions of banking products within the branches, on the web site of each bank, as well as on the banks’ social media sites web pages.
Banks have likewise supplied greater than 4,000 ATMs furnished with appropriate lighting as well as keypads with Braille dots, as well as introduced unique programmes to encourage and urge individuals with disabilities to benefit from various financial products such as finances, debit cards such as “Meeza” card, as well as charge card.
Lots of financial institutions have actually additionally made it feasible to act on accounts through telephone after each transaction, and give account statements in accordance with the needs of people of decision, consisting of, for example, printing in Braille or in the kind of an Audio CD, as well as upgrading procedures and systems to approve stamps as well as finger prints as a choice to authorizing all procedures. Banking, as well as offering the opportunity for bank employees to make house brows through to individuals of determination to complete their financial services.
The Reserve bank affirmed that these centers represent an extraordinary success in providing banking solutions to individuals of decision in the Egyptian market, as part of the Central Bank’s continuous efforts to enhance financial inclusion and offer all sections of society with fairness and also transparency.
Last Updated: 30 January 2023
